Terms & Conditions

Pointvoucher Ltd. (company number 10673501) of 15 Hearle Way, Hatfield, Hertfordshire, England, AL10 9EW, United Kingdom ('Pointvoucher', 'we', 'our' or 'us') has developed a voucher reward platform which enables you to earn voucher points which can be exchanged to rewards when you connect your Pointvoucher profile to and use apps or websites offered by us ('Our Apps') or apps or websites offered by third parties. The Platform and Our Apps offered by us are collectively referred to as 'the Platform'.

Apps and websites offered by third parties are subject to terms and conditions which are not under Pointvouchers control. We have not checked and approved the content of such third party apps and websites or the terms and conditions governing the use of such apps and websites and we have no liability for any third party apps or websites you sign up to and use in connection with the Platform. You will need to make your own independent judgement about whether to use any such independent apps and sites, including whether to buy any products or services offered by them. We may link to or otherwise promote third party apps and websites which can be connected to the Platform. Even if we do so we take no responsibility for such apps or websites and we cannot be held liable for any performance, compliance with agreed terms, collection and processing of personal data or any other behavior, action or omission by such third party apps or websites.

These terms ('Terms') license you to use and set out the conditions of your use of the Platform and establish the agreement between you and us. The section 'Pointvoucher Premium' applies in addition to the Terms if you have signed up to the Premium version of the Platform.

The Platform is free to use. However you must be 16+ to create an account on the Platform, which will allow you to earn and use voucher points. Some app and Voucher Partners may have other restrictions for your age, which will block you from entering or using certain content on, or connected to, our Platform. These restrictions will be made clear at the entry point by the specific partner.

You can choose to sign up to a Premium version of the Platform ('Pointvoucher Premium) allowing you to earn 2x or 5x more voucher points than in the free version. Pointvoucher Premium is subject to a subscription fee. Please refer to the section 'Pointvoucher Premium' to learn more about the conditions for the Premium version.

User profile

You may use certain of Our Apps without creating a user profile. However, if you wish to benefit from all functionalities contained on the Platform, such as collecting and redeeming Voucher Points, you are required to create a user profile and access and use the Platform through your user profile.

Your user profile is strictly personal. You may not allow any third party to access or use the Platform through your user profile or in any other way facilitate third party access to your user profile. You are not permitted to use automated or semi-automated tools, including but not limited to scripts, bots or similar clients to access and use your user profile and the Platform.

We only use any personal data we collect through your use of our Platform or Our Apps in the ways set out in our privacy policy.

If you download or stream or login to our Platform on any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these Terms, whether or not you own the phone or other device.

Voucher points

If you register a user profile, for every minute that you spend on Our Apps, Website or any other third party app or website connected to the Platform, you will be rewarded Voucher Points. Unless otherwise stated you will earn 150 Voucher Points per minute. You will only be rewarded Voucher Points if you are actively using the app or website. The Voucher Point earnings will stop counting if you are inactive after 1 minute. The Voucher Points that are rewarded will be credited to your user profile.

You will only earn Voucher Points in a third party app or website if you are logged in to these apps and services with your Pointvoucher account.

Voucher Points have a limited duration. Voucher Points will expire one year after the date on which they were rewarded or earlier as provided under these Terms. Voucher Points are the property of Pointvoucher Ltd. and have no cash value. They cannot be transferred, bought, sold or traded.

You can earn a maximum of 100,000 Voucher Points (or 2x or 5x that amount if you have signed up for Pointvoucher Premium) a day on your Pointvoucher account. That is combined earnings from Our Apps and all third party apps and sites connected to the Pointvoucher Platform.

Claim & activate rewards

Voucher Points can be used at face value in the online reward shop [Rewards] and you may exchange your Voucher Points for Rewards. Rewards are offered by Pointvoucher or third party Reward suppliers. You may be asked to enter into a contract with us or the third party Reward provider when you redeem your Voucher Points for the Reward(s). If so, this will be stated in the terms of the Reward and in the claim flow when purchasing the Reward using your Voucher Points. The Reward(s) will be supplied by and will be the sole responsibility of the supplier named on the Reward.

Some Reward suppliers may ask for your permission to send electronic marketing as a term for claiming the Reward. If you provide such consent to a Reward provider you will also be asked to consent to that we may pass personal information from your Pointvoucher profile, such as your name, email address, age and gender to the Reward supplier for email marketing purposes.

When you use your Voucher Points, you may select and claim an available product or service, provided that you have collected the required number of Voucher Points. Some Rewards may be redeemed only with Voucher Points earned in specific apps, and some Voucher Points may be used only to redeem specific Rewards.

Rewards will be delivered to your user profile. The Reward will contain a Voucher Code or a Link. Please follow the instructions stated on the specific Reward for How To Redeem.

Unless otherwise stated, no changes or cancellations are permitted to any product or service once ordered or booked with your Voucher Points and no refunds or re-credits of Voucher Points will be given in these circumstances.

Except where it would be unlawful to do so, we shall not be liable for any product or service provided by a Reward supplier or any other third party or for any act or omission of the Reward supplier or other third party.

Pointvoucher Ltd. shall under no circumstances be liable for any delay, defect, irregularity or other shortcoming of whatever nature of such object or service which has been acquired through a Reward offered by a third party Reward supplier. If you should receive any object or service that you consider not to be compliant with what was stated in the voucher shop, you shall direct any complaint to the relevant third party stated on the Reward.

We may annul Voucher Points or refuse to permit exchange of Voucher Points for Rewards where we consider there is abuse or attempted abuse of the Voucher Points scheme.

Taxes regarding vouchers:

Except otherwise stated any cost in relation to the use of Rewards are your own responsibility. You are solely responsible for reporting your taxes derived from Rewards claimed on Pointvoucher Ltd's platform, to the proper tax authorities in your country.

Pointvoucher Ltd. or our partners are not responsible nor obligated to report your taxes to the tax authorities. Pointvoucher Ltd. and our partners cannot be held accountable for your taxes in any way.

Prize draws:

Opportunities to win prizes may be made available to registered users who are 16+, unless otherwise specified in the prize competition terms. Employees of Pointvoucher, employees of our agents and suppliers that are professionally connected with the allocation of prizes or administration of the Platform and members of immediate families or households of the foregoing may not participate in the prize competitions. We may ask winners to provide proof of age and other terms connected to the Platform and the Reward in question.

By using the Platform, you confirm that you are eligible to do so and eligible to claim any prize you may win. We may require you to provide proof that you are eligible to use our app and win prizes.

We reserve the right to refuse claims for prizes due to any use that is automatically generated by a computer, illegal, forged or has been tampered with or if your conduct is contrary to the spirit or intention of our Platform. We do not accept any responsibility for any prizes that are lost, mislaid or delayed, regardless of cause, including for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

Redemption instructions are included with each prize. Any other costs incurred in addition to those set out in the redemption instructions and that are incidental to the fulfilment of the prize are the responsibility of the winner(s). Prizes are awarded using a computer process that produces verifiably random results and are always subject to availability. There are no cash alternatives for any prizes.

Pointvoucher Ltd. shall under no circumstances be liable for any delay, defect, irregularity or other shortcoming of whatever nature of such object or service which has been acquired through a Reward. If you should receive any object or service that you consider not to be compliant with what was stated in the Reward shop, you shall direct any complaint to the relevant third party stated on the Reward.

Prizes are not negotiable or transferable and may not be claimed by third parties on your behalf. We do not accept any responsibility if you are unable to take up the prize.

Insofar as is permitted by law, we will not in any circumstances be responsible or liable to compensate a winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by our negligence. Your statutory rights are not affected.

If there is any reason to believe that there has been a breach of these Terms, we reserve the right to exclude you from participating in the competition.

We reserve the right to hold void, suspend, cancel, or amend the Platform or any element of the prize competition where it becomes necessary to do so at any time.

You are solely responsible for reporting your taxes derived from any prizes you win to the proper tax authorities in your country.

In-App purchases

Our Apps includes the option to purchase items such as in-game currency (Diamonds or Coins dependent on the game) via the App Store Provider (“in app purchases”). It is not necessary to make in app purchases to collect Voucher Points or win prizes. You cannot switch off in app purchases within Our Apps and there is no cap on the number of in app purchases you can make. You acknowledge and agree that you are fully responsible for managing your in app purchases and the amount you spend on in app purchases within Our Apps.

Diamonds or Coins have a limited duration and will expire on the date that you delete your user profile or we end your right to use the Platform or Our App(s).

The in-game currency of Diamonds or Coins can only be used within Our App(s). If you purchase Diamonds or Coins as an in app purchase these can only be downloaded once and after being downloaded cannot be replaced. Diamonds or Coins cannot be redeemed for cash or other consideration or otherwise transferred. If you purchase Diamonds or Coins as an in app purchase then the App Store Provider's terms and conditions and these terms and conditions will be applicable to in app purchases will apply. You acknowledge and agree that all billing and transaction information relating to in app purchases are handled by the App Store Provider and are governed by the App Store Provider's terms and conditions. If you need a refund or have any payment related issues with in app purchases then you need to contact the App Store Provider directly. We do not accept any liability in respect of such loss.

When you purchase Diamonds or Coins we will deliver the digital content to you immediately and you agree that you will not have a right to change your mind.

License restrictions & intellectual property rights

You agree that you will:

not rent, lease, sub-license, loan, provide, or otherwise make available, the Apps and Platform in any form, in whole or in part to any person without prior written consent from us;

not copy the Apps, Platform or Documentation, except as part of the normal use of the Apps and Platform or where it is necessary for the purpose of back-up or operational security;

not translate, merge, adapt, vary, alter or modify, the whole or any part of the Platform and/or Apps, or Documentation, nor permit the Platform, Apps or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the Platform and/or Apps on devices as permitted in these Terms;

not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Platform and/or Apps nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the Platform and/or Apps to obtain the information necessary to create an independent program that can be operated with the Platform and/or Apps or with another program (“Permitted Objective”), and provided that the information obtained by you during such activities:

comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App.

Intellectual property rights:

All intellectual property rights on the Platform, Apps and the Documentation throughout the world belong to us (or our licensors and App Partners) and the rights in the Apps are licensed (not sold) to you. You have no intellectual property rights in, or to, the Platform and/or Apps or the Documentation other than the right to use them in accordance with these Terms.

Ending your user profile and this licence

We may end your user profile and your licence to use the Platform and/or Apps without any reason on 30 days’ notice to you. We will send the notice of termination to the e-mail address provided by you on your user profile. From the date of notifying you that we will be ending your user profile and your licence to use the Platform and/or Apps, you have 30 days to redeem any Voucher Points, Rewards and in-app items that you may have collected or acquired after which you will lose all Voucher Points and in-app items.

We may end your user profile and your licence to use the Platform and/or Apps temporarily or permanently without any notice if there is a serious breach of these Terms by you or if you fail to comply with the law. If we end your user profile and your licence to use the Platform and/or Apps permanently, you will lose all of your Voucher Points, Rewards and in-game items from the date that your user profile and licence ends.

You may end your user profile and your licence to use the App by emailing us (support@pointvoucher.com) or by deleting your user profile and the App(s). You must use all your Voucher Points and in-game items before ending your user profile and your licence to use the App, otherwise you will lose all of your Voucher Points, Rewards and in-game items from the date that your user profile and licence ends.

Once your user profile and your licence to use the App ends, we cannot retrieve any Voucher Points and/or Diamonds and they will be lost. We will not compensate you for any Voucher Points and/or Diamonds that are lost.

Updates of the Platform and our Apps

From time to time we may automatically update the Platform to improve performance, enhance functionality, reflect changes to the operating system or address security issues.

You may have to update third party apps to make use of the Platform. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the Platform through the specific App.

Limitation of liability and disclaimer

To the maximum extent permitted by law; the Platform including all functions is provided "as is" and "as available" and used and accessed at the sole risk of you with no guarantees or warranties whatsoever; Pointvoucher Ltd. does not make any guarantees or warranties, express or implied, including without limitation those of merchantability or fitness for a particular purpose, and expressly disclaims all guarantees or warranties of any kind, whether express, implied or statutory, with respect to the service including, but not limited to, guarantees or warranties or conditions of quality, functionality, compatibility, legality, performance and non-infringement; Pointvoucher Ltd. does not guarantee or warrant that the Platform and service will always be available, accessible, uninterrupted, timely, secure, accurate, complete and error-free or will operate without data/packet loss, nor does we guarantee or warrant any connection to or transmission from the internet, or any quality of communication made through the service; Pointvoucher Ltd. is not responsible for software installed or used by you; Pointvoucher Ltd. expressly excludes any liability in whatever form for any kind of loss, including but not limited to direct, indirect or consequential losses.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

The Platform and Our Apps is for domestic and private use. If you use the Platform and/or Our Apps for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We exclude all implied conditions, warranties, representations or other terms that may apply to the Platform and/or Our Apps or any content on it.

The Platform and Our Apps is provided for entertainment purposes only. It does not offer advice on which you should rely. Although we make reasonable efforts to update the information provided by the Platform and Our Apps, we make no representations, warranties or guarantees, whether express or implied, that any information is accurate, complete or up to date.

Pointvoucher Ltd. shall not be in breach of these Terms or other applicable terms and conditions for failure to comply with its obligations under these Terms if such failure results from events, circumstances or causes beyond its reasonable control. We are not responsible for events outside our control. If our provision of the Platform, Our Apps or Documentation is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

Transfer of rights

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms.

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

Changes to these terms

We may need to change these Terms to reflect changes in law or best practice or to deal with additional features which we introduce. We will give you notice of any change by notifying you of a change when you next start or visit our Platform. If you do not accept the notified changes you will not be permitted to continue to use the Platform.

Third parties

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms.

You need our consent to transfer your rights to someone else.

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

No rights for third parties

These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any part of these Terms.

If a court finds part of these Terms illegal, the rest will continue in force

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing these Terms, we can still enforce it later

Even if we delay in enforcing these Terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to these Terms and where you may bring legal proceedings

These Terms is governed by English law and you can bring legal proceedings in respect of the Platform and Apps in the English courts. If you live in Scotland you can also bring legal proceedings in the Scottish courts. If you live in Northern Ireland you can also bring legal proceedings in the Northern Irish courts.

Alternative dispute resolution

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to European Commission Online Dispute Resolution platform via their website.

Miscellaneous

These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any part of these Terms.

If a court finds part of these Terms illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing these Terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Force majeure

Pointvoucher Limited shall not be in breach of these Terms or other applicable terms and conditions for failure to comply with its obligations under these Terms if such failure results from events, circumstances or causes beyond its reasonable control.

Governing law

These Terms is governed by English law and you can bring legal proceedings in respect of the Platform and Our Apps in the English courts. If you live in Scotland you can also bring legal proceedings in the Scottish courts. If you live in Northern Ireland you can also bring legal proceedings in the Northern Irish courts.

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to European Commission Online Dispute Resolution platform via their website.